The Doozer Brainlive from the knowledge bundle · v2.2.618 · 2026-09-13 17:16 ETall pages · one page

Category-aware call intent

craft/category-aware-call-intent.md · System · craft, call-intent, lead-capture, chrome-primitive, categories

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The tap-to-call chips are tailored to why you'd actually call THIS kind of business — reserve a table at a restaurant, get a quote from a plumber, check if the car is ready at a shop.

Category-aware call intent

When a visitor taps Call on a Doozer site, most sites would just dial the number. That is a wasted moment. The reason a person calls a business is specific to what the business is, and that reason is a lead signal worth capturing without adding a single step of friction.

So the call action opens a tiny set of intent chips — and the chips are different for every kind of business, because the reasons to call are different:

Nobody has to think about which chip fits; the right three are already there. The visitor taps the one that matches their head, then the call connects. We learn why they called before they say a word.

Why this is the exemplar

It is the pattern we want more of: a chrome primitive (a small, shared piece of interface) that is aware of the thing it is attached to. The same tap, on two different businesses, produces two different, perfectly-fitted experiences, and each tap is a typed lead signal. It costs the visitor nothing and it makes the site feel like it understands the business. That is the whole Doozer thesis in one control.

How it resolves (niche wins, category backs it up)

includes/call-intent-categories.php has two layers. callIntentChipsForNiche() checks for an override keyed to the specific niche (pizza, roofers, coffee shops have their own hand-tuned chips). If there is no niche override, it falls back to callIntentChipsForCategory() for the broad category (food, services, health, beauty, automotive, and so on), and finally to a sane general set. So a niche can be as special as it deserves to be, and everything still has a good default. This is the same category-then-niche cascade the Niche Color System uses for color.

Where the signal goes

Taps are lead intent. They feed lead_intents and bridge into LeadBuilder, and the same chip vocabulary powers the business-site "Call Now" and the shared business card Call popup, so the experience is identical everywhere the business appears. See Lead Capture. Related craft: fix the source, not the symptom (these chips are authored data, not a scraped guess).

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